Every patient is entitled to be treated in privacy and with courtesy and dignity.
All information held on patients is confidential and, excluding the NHS, will not be disclosed to third parties in a person identifiable form without consent.
It is practice policy to transfer personal identifiable data within the NHS only when absolutely necessary.
Access to information about you that is held on the practice computer, is governed by the Data Protection Act.
The Access to Medical Records Act, allows you to see, with some exceptions, the information held in your medical record. Please make an appointment with the Practice Manager should you wish to do so. Under the Act, fees may be payable for interpreting medical terms and copying records.
Professional staff periodically review patient records to assess the quality of services. You may withhold your consent for this purpose, without prejudice, by contacting the practice director.
For further information on how your health record is managed by the NHS, please click on the Care Data and Summary Care Record links on the right hand side-bar.
From 1 April 2015, general practices are required to allocate a named, accountable GP to every patient and to inform patients of their named GP by end March 2016. Your named, accountable GP is someone who can act as a point of contact at the practice; for example, if you are having difficulties coordinating or accessing health services and there is not another doctor who is already aware of the problem. This administrative arrangement does not prevent you from consulting with your preferred choice of doctor. Should you wish to know the name of your accountable GP, please contact the reception team.
- Appropriate use of all NHS services
- Appropriate requests for home treatment
- Timely cancellation of appointments
- To treat staff with courtesy
The NHS operates a zero tolerance policy to aggression and violence. Police will be called to any incidents within the practice.