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Administration

Secretarial Services: Debbie Francis, the secretary, is available to help you with any queries regarding hospital referrals. In addition to typing correspondence and other documents for the doctors, the secretary is also responsible for administering requests for third party reports eg. for insurance companies, requests for medical requests from solicitors. The Practice has signed up to the Government's 'Choose and Book' initiative and your doctor may offer you a choice of hospitals when referring you. Patients are asked to telephone and arrange their first out patient appointment to suit their own needs. Appointments can be made by the secretary should patients request this. If you want more information regarding your referral, please telephone the secretary.

Administration Team: Behind the scenes of the surgery is a small team of people led by Marie Quinn (Practice Manager) and Tracey Altimas (Reception Manager), who are involved with the clerical and administrative needs of the practice and are responsible for a wide range of tasks. These include: computer coding of medical events and conditions onto patients' medical records; managing the call and recall system for cervical smears and for long term conditions such as asthma and diabetes; ensuring test results are correctly processed and patients informed. The Administration Team is also responsible for setting up the computerised appointment system and for ensuring that we have adequate nursing and doctor cover at all times. This involves the management of leave requests and the booking of GP locums.

The Prescribing Team: There are eight members of staff who work to practice guidelines to ensure that requests for repeat prescriptions are processed accurately and quickly to minimise delays for patients.

Reception

The reception office is the centre point of the practice and all incoming calls are received there. In addition to making appointments and dealing with enquiries at the reception desk our Receptionists have a wide range of other duties including: - New registrations - Changes of addresses/names - Booking and cancelling appointments - Taking requests for home visits - Ensuring emergencies are dealt with appropriately - Handling requests for the results of tests and investigations - Handing out prescriptions - Dealing with all enquiries that come into the practice - Carrying out requests from the doctors - Assisting visitors - Stock ordering - Management of patient information literature and posters
 
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