Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
Swanswell Medical Centre370 Gospel LaneAcocks GreenBirmingham, B27 7ALTel: 0121 706 5676
Book an appointment with a nurse or HCA for:
Ideally, you should start folic acid (available from pharmacies) and ensure that you are up-to-date with your Rubella vaccination prior to becoming pregnant. If you have diabetes, good blood glucose control for 3 months before trying to conceive improves the chances of conception and reduces the risk of miscarriage. When pregnancy is discovered, please call the practice at the earliest opportunity. The receptionist will provide you with the telephone number to contact the midwife directly. The antenatal clinic is held every Tuesday morning and alternate Wednesday mornings. Free vitamin supplements are available from pharmacies for all pregnant women.
The health visiting service is for pre-school age children. The team provides child development checks and pre-school drop-in clinics at Shirley Road every 2nd and 4th Thursday of the month: 9.30 am - 11.30 am.
The health visitor is also able to provide advice on improving diet, feeding difficulties, infantile colic, sleep problems, behaviour problems (see also www.kidsbehaviour.co.uk), play & early learning, safety in the home, toilet training, bed-wetting and child protection.
Enquiries & Reception telephone No. 0121 465 1850
Access to the service is restricted to specific groups, such as those with foot complications caused by diabetes or circulatory problems, and is held at Richmond Primary Care Centre, Bordesley Green East, Stechford. Ordinary nail cutting is not provided by the NHS.
Birmingham residents are able to self refer to this service by telephoning 0121 466 6540. Solihull residents are able to access services by referral from their doctor.
CGL (Change, Grow, Live) provides a shared care service for drug and alcohol misuse in association with Dr James, who prescribes medication to reduce harm and support abstinence. If you would like advice or support, a self-referral form can be requested from reception or from your doctor.
Drug Worker clinics are held on Mondays.
The practice operates an appointment call and recall system for many LTCs. Care is provided by the practice nurse team in association with the doctors. The aim is to optimise your ability to self-care and to provide the best treatment individualised to your needs.
Injections into joints to relieve pain, to treat tendon problems or carpal tunnel syndrome are available from your doctor.
Dr Steele and Dr Mangat perform Minor Surgery during routine appointment sessions. Please book a routine GP appointment to discuss; any minor surgery agreed will be performed in a subsequent pre-booked appointment.
All forms of contraception are available, except caps and diaphragms. Emergency contraception should be requested as soon as possible after the risk of pregnancy has been identified, but may be effective up to 5 days after risk-taking behaviour has occurred. As there is a small risk of pregnancy even when oral emergency contraception has been appropriately taken, it is important not to rely on this method and take repeated risks. Whenever consulting for contraception, it is an opportunity to review your sexual health and to consider requesting a screen for sexually transmitted infection (that can be done using self-taken swabs or by providing a urine sample). Most people infected with HIV are heterosexual and the frequency of infection in Birmingham is now above 1 in 2000, which not only requires NHS services to offer HIV tests to anyone who has an 'indicator condition', such as community acquired pneumonia, but also to offer universal screening of adults. Please do not be offended if the doctor or nurse offers you an HIV test - it is simply good practice. Nationally, it is recognised that a significant proportion of people with HIV are undiagnosed and that their prognosis is much improved by early diagnosis. Anyone who is concerned can, in complete confidence, request an HIV test.
Dedicated phlebotomy clinics operate on Monday afternoons until 5:45pm; and on Tuesday mornings from 8:30am. Appointments are often available at short notice outside of these times.
Please request a travel questionnaire from reception and return it completed, or fill out the on-line form at the bottom of this page. Two days later, attend the surgery to receive written advice regarding your vaccination and anti-malarial treatment needs and if needed, make an appointment with the nurse.
Please note there are fees for the provision of some travel vaccines and medication.
There is information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
You are able to contact the surgery at any time during the day for results of tests, although you are requested to avoid first thing in the morning as this is when reception is particularly busy.
Allow 3-4 days following submission of specimen or as instructed by the doctor or nurse. X-ray results are usually available after 2 weeks.
Please note that the practice has a strict policy regarding confidentiality and data protection.
We will only release test results to the person to whom they relate, unless the following circumstances apply; there is legal guardianship, there is a requirement by law, the best interests of the patient would be served (Mental Capacity Act 2005), the person has given prior permission for the release of their health information by signing a confidentiality agreement, or there is a Lasting Power of Attorney for Health.
When you take your test you will be told how long it will be before the results are returned to the practice. Please ensure you contact the practice to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.
Please ask at Reception for online access so that you may view your medical record and test results at any time from your computer or mobile device.
Home Visit Policy
Please click on the above link to view our Home visit Policy.
Fees (current rates available from reception) are payable for the following services:
It is Practice policy not to sign Passport Forms and Gun Licence applications.
Please note that the Practice does not provide letters to patients in support of housing requests; the housing authority must request these directly from the GP. If your council asks you to provide a letter from your doctor in support of an application, please show them this letter: Housing application letter
Evening and weekend appointments are now available at our Extended Access Hub, which is based at Hall Green Health, 797 Stratford Road, Hall Green, Birmingham B28 8BG.
Appointments must be pre-booked via the reception at Swanswell Medical Centre. You can book an appointment to see a GP, Nurse or Healthcare Assistant. Please be aware that this may not be the same GP, Nurse or Healthcare Assistant that you would normally see.
Appointments are available between 6:30pm and 8pm on Monday - Friday evenings; between 9am and 1pm on Saturdays; and between 10am and 2pm on Sundays.
Our reception staff are trained to operate as Care Navigators. When they ask you the reason for your appointment, it is to ensure that they direct you to the person or service that is the most appropriate for you.
Our reception staff may ask you additional questions based on your symptoms - these are questions that have been specified by a GP in order that we may treat your symptoms in an effective and efficient manner.
Our GPs have prepared a list of conditions that do not usually require a GP appointment, and as such may be dealt with by our reception staff.
We also operate a daily Triage clinic. If you are placed on the Triage clinic, then a clinician will look at your symptoms and determine the appropriate manner in which to deal with them. You may receive a telephone call if the clinician decides he needs more information from you; you may receive a telephone call from our reception staff to relay advice from the GP or to book you an appointment at the surgery; or you may receive a text message from your GP with further advice.
Your co-operation ensures that GP appointments are available to those who need them.
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