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CORONAVIRUS - Patient Advice

Advice and updates regarding Covid19

If you have been identified as extremely clinically vulnerable (high risk) and have been advised to shield for 12 weeks, current government advice is that you must remain shielding until 30th June.

When your child is ill

Domestic Abuse Support

Important message for anyone suffering from, or inflicting, domestic abuse

Birmingham and Solihull Women's Aid is still available for help and support during the Coronavirus pandemic.  Phone 0808 800 0028 between 9:15 and 5:15 Monday to Friday.  There is a national 24 hour helpline: 0808 200 247

Cancer and Coronavirus

Mental Health Support

Kooth is a new free, safe and anonymous service to support young people's mental and emotional health. Visit for more information or to self-refer.

Looking after your mental health & wellbeing during the Coronavirus pandemic

Social Distancing Advice for Medium Risk Patients

Shielding Advice for High Risk Patients

COVID-19 Symptom Checker

Active Wellbeing Society #brumtogether

Parental Support - links to agencies, incl ADHD and educational support

Weighing babies and children at home

Access to NHS Dentistry During Pandemic

CGL Prevent - for help with drug or alcohol addiction

Diabetes and Coronavirus info

Pandemic Opening Hours (telephone only):

Monday to Friday: 8am - 1pm; 2pm - 6.30pm

The Practice, and telephone lines, will be closed on Bank holiday Monday 25th May

Text Message Scam - we have been made aware that patients in Birmingham are receiving a text message that asks them to call 07307 810357 or reply with the word STOP to opt out of receiving guidance for vulnerable patients. As far as we can tell, these text messages are a scam. Please do not respond to them. Please share this message with your friends and family.  

As part of special measures introduced during the Coronavirus pandemic, we are now working more closely with our Primary Care Network partners.  All patient appointments are now at Hall Green Health or Shirley Road; patients will be advised at the time of booking where they are to attend.  Please note that Swanswell Medical Centre is now closed to patients; we cannot open our doors to patients for any reason. This measure has been taken in order to provide resilience during this difficult time. All contact with the Practice at this time must be by telephone or email. We apologise for any inconvenience caused, and will keep you updated when things change.

All online appointment booking has been suspended in order that our Receptionists may conduct screening where appropriate for patients requesting to see their GP. You may notice increased waiting times on the telephone during this period of Coronavirus. Thank you for your patience.

Any patient developing a new persistent cough or a high temperature (above or equal to 37.8) is now advised to self-isolate for at least 7 days. You do not need to see your GP.  For more advice, visit NHS 111 Coronavirus advice.

If your employer is asking for a GP sick note to cover your self-isolation, please refer them to this letter:
Covid-19 Requests for GP sick notes or letters

For advice in other languages, please click here

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website